UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Specialist to join our team in Austin, TX.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. 

The primary responsibilities of this position is as follows:

Department: ProIT
Reports To: Solutions Helpdesk Manager
FLSA Status: Full-Time / Non-Exempt

Purpose

UBEO is a distributor/implementor of Cloud and server-based IT software solutions that specializes in networking, security, and data workflows of electronic documents with integrations.  Organizations turn to UBEO for professional IT services due to our broad knowledge base and capabilities.  

The IT Support Specialist is the go-to person for advanced client projects and implementations.  Installing workflow applications and providing advanced support for our clients are a regular part of the IT Support Specialist’s Day.  

The IT Support Specialist is responsible for the onsite and remote installation and support needs for our hardware and software solutions clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.

Responsibilities

• Implement hardware and support software applications on network peripherals, Microsoft servers, and PC/Mac
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• MS Windows OS / Mac OS printing experience and general support
• Print driver setup / best practices
• Documentation of work performed in tickets and configuration creation in our PSA and other documentation systems
• Timely communication with coworkers on MS Teams and Outlook

Job Related Dimensions

• Strong understanding of Servers, PC/Mac/ Firewalls, Switches, and Routers function on a network
• Track record of integrity and trustworthiness with confidential/sensitive information.
• Very strong attention to detail and problem-solving skills are essential.
• Takes ownership of job responsibilities with personal pride and accountability.
• Ability to work independently with little supervision required.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
• Excellent ability to multi-task, prioritize and problem-solve in a busy, fast-paced environment.
• Proficiency in MS Word, Excel, Outlook, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong professionalism, organizational, and planning skills.
• Regular and reliable attendance.

Qualifications

• High School Diploma or GED.
• Associates Degree / Bachelors Degree.
• 2-4 Years in the IT field or work-related experience.
• A valid driver’s license and good driving record is a must.
• Excellent customer service skills.
• Strong analytical and trouble-shooting skills.
• Must be a self-starter.
• Must be capable of working independently.
• Ability to handle high stressful situations and thrive under pressure.
• Ability to take constructive feedback from Management, or Peers. 
• Willingness to learn new processes/practices, apply them and train others.

Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time
• Ability to talk on the phone and work with various computer tools and applications 
• Ability to type and compose written communication in various forms

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.