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    MFP Solutions Implementation Engineer

     Full Time  Multiple Locations Posted on 6/24/22

     

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an MFP Solutions Implementation Engineer to join our team in any of our major markets. This includes California, Texas, Connecticut, New York, Pennsylvania, Massachusetts and / or Nevada.

    UBEO is a distributor/servicer of document equipment and software solutions.  Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations.  

    The primary responsibilities of this position is as follows:

    Department: ProIT
    Reports To: Engineering Manager – MFP Solutions
    FLSA Status:  Full Time/Exempt

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    Purpose

    The MFP Solutions Implementation Engineer is responsible for Scope of Work and project development, implementation, troubleshooting, and other post support of server software, network configuration and integration with Canon/Ricoh/HP solutions. The Implementation Engineer will work closely with our customers’ IT staff and decision makers as well as internal service/sales/admin staff of our company.

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    Essential Duties & Responsibilities

    • Take the lead role in Solution Projects to install and configure the software in the customer environment 
    • Post-project support of Solution software and MFP connectivity
    • Coordinate with customer IT to support networking, servers, databases, email, cloud services, and other products as they affect the Solution software and MFP hardware
    • Print server and print driver management and assistance with customer-driven deployment on PC, Mac, and other devices
    • Handle high-priority tickets requiring extensive analysis, troubleshooting and escalation to product development.
    • Support services for Microsoft related technologies: Windows Server, Exchange Online, SQL, SharePoint, Azure AD, Intune, Group Policy, etc.
    • Creation of documentation for the installation, management, and support of Solution software
    • Solution integration with email services, cloud storage, and on-prem storage for document scanning
    • Exceptional customer service
    • Ability to work in a team and communicate effectively
    • Escalate service or project issues that cannot be completed within agreed service levels
    • Responsible for entering time and expenses as it occurs
    • Enter all work as service or project tickets into our ticketing system – ConnectWise

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    Knowledge, Skills, and/or Abilities Required

    • 4+ years IT Experience
    • Understanding of network protocols and traffic DHCP, DNS, SMTP, SNMP, TCP, UDP, HTTP, SSL, TLS
    • Experience with design, implementation, and management of WAN and LAN connectivity, routers, firewalls, and security
    • Foundational understanding of key IT systems used by customers including networking, servers, virtualization, databases, email, cloud services, and printing
    • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
    • Diagnostic skills relating to technical issues
    • Ability to multi-task and adapt to changes quickly
    • Understanding of support tools, techniques, and how technology is used to provide IT services
    • Typing skills to ensure quick and accurate entry of service request details and notes on work performed
    • Self-motivated with the ability to work in a fast-moving environment

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    Knowledge, Skills, and/or Abilities Preferred

    • Professional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE, Cisco CCNA, Net+
    • UniFLOW/PaperCut
    • Xmedius Fax Server
    • Canon / Ricoh / HP MFPs
    • Azure Administration
    • PowerShell or other scripting
    • ConnectWise
    • Telco/Call Manager/T.38/SIP

    UBEO offers a competitive compensation package. UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility.  Submit your resume to Human Resources today!

    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.