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    MFP Solutions Implementation Engineer

     Full Time  Austin, Dallas / Fort Worth, Houston or San Antonio Posted on 8/13/21

     

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an MFP Solutions Implementation Engineer to join our team in any of our major markets. This includes Austin, Dallas / Fort Worth, Houston or San Antonio.

    UBEO is a distributor/servicer of document equipment and software solutions.  Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations.  

    The primary responsibilities of this position is as follows:

    Department: ProIT
    Reports To: IT Manager
    FLSA Status:  Full Time/Exempt

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    Purpose

    The MFP Solutions Implementation Engineer is responsible for the scope of work development, implementation, troubleshooting, and other post support of server software, network configuration and integration with Canon/Ricoh/HP solutions.  The Implementation Engineer will work closely with our customers’ IT staff and decision makers as well internal service/sales/admin staff of our company.

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    Responsibilities

    • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
    • Engineer the project design and the configuration of the software on Windows Server OS and MFP hardware in the customer environment
    • Installation and configuration of MFP solution software
    • Print queue deployment/management
    • Creation of installation and deployment documentation
    • Support and troubleshooting for solution software and MFP connectivity
    • Scanning configuration and troubleshooting
    • Installation print drivers on PC, Mac, and Server OS
    • Exceptional customer service
    • Ability to work in a team and communicate effectively
    • Escalate service or project issues that cannot be completed within agreed service levels
    • Responsible for entering time and expenses as it occurs
    • Enter all work as service or project tickets into our system – ConnectWise

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    Supervision

    Supervised

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    Contacts

    Internal:  Exempt, Non-Exempt

    External:  Current Customers

     

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    Job Related Dimensions

    • Excellent communication skills – both verbal and written
    • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
    • Diagnosis skills of technical issues
    • Ability to multi-task and adapt to changes quickly
    • Service awareness of all organization’s key IT services for which support is being provided
    • Understanding of support tools, techniques, and how technology is used to provide IT services
    • Typing skills to ensure quick and accurate entry of service request details
    • Self-motivated with the ability to work in a fast moving environment

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    Qualifications

    • Bachelor’s Degree preferred or equivalent experience in a related field.
    • Minimum 4+ years of IT experience.
    • Understanding of network protocols and traffic DHCP, DNS, SMTP, SNMP, TCP, UDP, HTTP, SSL, TLS
    • Experience with design, implementation, and management of WAN and LAN connectivity, routers, firewalls, and security
    • Professional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE, Cisco CCNA, Net+ a plus
    • UniFLOW/PaperCut, Xmedius Fax Server, Canon/Ricoh.HP MFP’s and ConnectWise, Telco/CallManager and T.38/SIP experience a plus

     

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    Physical Demands & Work Environment

    • Ability to sit at desk for prolonged periods of time.
    • Ability to talk on the phone and work with various computer tools and applications.
    • Ability to type and compose written communication in various forms.
    • Ability to lift 20+lbs on occasion.
    • Regular, reliable and predictable attendance is required.

    UBEO offers a competitive compensation package. UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility.  Submit your resume to Human Resources today!

    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.