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    Managed Print Services Administrator

     Full Time  Middletown, CT Posted on 12/21/21

     

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Managed Print Services Administrator to join our team in Middletown, CT.  

    UBEO is a distributor/servicer of document equipment and software solutions.  Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations.  

    Department: Administration
    Reports To: Contracts Manager
    FLSA Status: Full Time / Hourly


    Purpose
    This position is responsible for providing customers with the supplies needed to ensure their office equipment is up and running properly.

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    Responsibilities

    • Managing administrative program for MPS
    • Work with customer IT staff to ensure program is up and working efficiently.
    • Managing an existing account base.
    • Working closely with sales, service and admin to ensure successful installation of products and services.
    • Maintain a complete knowledge of program features, benefits, value proposition, tools and processes and must understand printer fleet dynamics, strategy, and pricing models.
    • Assist in implementation of all MPS programs, primary point of contact for MPS.
    • Monitoring software and taking the appropriate action on new and stale devices.
    • Maintaining the MPS data base integrity and keeping it in sync with the billing system.
    • Coordinates the ordering, shipping and billing of consumables while communicating with the customer.
    • Establishing and monitoring consumable products codes and prices within the billing system.
    • Creates/ provides all necessary reports to customers and sales reps.
    • Cross training of personnel to monitor service/supplies.
    • Procedure development- shipping of consumables from various vendors, cost savings ideas, efficiency improvements.
    • Maintaining vendor relationships and leveraging to benefit cost savings.
    • Working in multiple systems to complete assigned tasks.
    • Other duties as assigned

     

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    Supervision
    Supervised: Reports directly to Contracts Manager

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    Job Related Dimensions

    • Copier/office solutions industry experience preferred
    • E-Auto and Print Audit experience highly preferred
    • Team player, Exceptional communication skills, strong business work ethic, positive attitude and professional manner, very organized
    • Ability to multi-task in a fast-paced environment and form business relationships with both internal and external customers
    • Strong attention to detail
    • Strong communication skills – both verbal and written
    • Maintain high levels of customer care while demonstrating a friendly, professional and positive attitude
    • Proficiency in MS Office products (Excel, Word, MS Outlook, Powerpoint)

     

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    Qualifications

    • HS Diploma or GED
    • Preferred: Associates Degree or 2 years+ of college
    • coursework or equivalent training

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    Physical Demands & Work Environment

    • Ability to sit at desk for prolonged periods of time.
    • Ability to talk on the phone and work with various computer tools and applications.
    • Ability to type and compose written communication in various forms.
    • Ability to lift 20+lbs on occasion.

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    UBEO offers a competitive compensation package. UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility.  Submit your resume to Human Resources today!

    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.