UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Production Field Service Technician to join our team in Pleasanton, CA.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt
Purpose
This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of Production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.
Responsibilities
- Specializes in the repair of high-volume segment 5 and 6 as well as wide format
- Specializes in the repair of all pre and post equipment attached to production products
- Able to perform basic installation and repair of all connectivity related products
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
- Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacture
- Completes technical training on new equipment as required
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Effectively executes territory management, administrative, call management and escalation procedure.
- Effectively manages large parts and supply inventory with a high degree of accuracy
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
- Always exhibits a professional appearance
- Available to work shifts, standby, and on-call as required
- Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Supervision
Supervised
Contacts
Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors
Job Related Dimensions
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Customer service orientation
- Business skills
- Communications - verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Work standards (concern for quality)
- Follow-up
Qualifications
- High School or GED
- Associate Degree or equivalent technical training
- Successful completion of:
- A+ Certification (or equivalent experience)
- 2+ year experience supporting general line equipment
- Strong Computer literacy
- 5+ years industry experience
Physical Demands & Work Environment
- Ability to operate a motor vehicle for travel to client sites
- Ability to stand/walk for prolonged periods at times
- Ability to lift 50+lbs on occasion
Remuneration for this role: $15.00 - $34.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life