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    Systems Administrator

     Full Time  Roseville, CA Posted on 8/2/22

     

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Systems Administrator II to join our team in Roseville, California.

    UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations. 

    The primary responsibilities of this position is as follows:

    Reports To: Service Manager
    FLSA Status: Full Time/ Exempt

    Purpose

    The Systems Administrator is responsible for the maintenance and improvement of our internal IT infrastructure as well as providing technical assistance to team members and end users with system and network requests. The focus is on Systems support but a solid networking and security foundation is critical to success.

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    Essential Duties and Responsibilities:

    Support services for:
    • Microsoft related technologies: Windows Server, Exchange, SQL, O365, etc.
    • Virtualization technologies: VMware and Hyper-V
    • Remote access solutions: Fortinet VPN, Duo
    • DHCP and DNS
    • Security Suite: FortiNet, Carbon Black, MimeCast
    • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
    • Support of Zoom phones and TalkDesk Contact Center
    • Develop and document maintenance routines for all computer systems
    • Support of WAN and LAN connectivity, routers, firewalls, and security
    • Document all work performed as tickets and time entries in our ConnectWise Manage PSA

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    Additional Duties and Responsibilities:

    • Ability to work in a team and communicate effectively
    • Escalate service or project issues that cannot be completed within agreed service levels
    • Business awareness: and understanding of product management cycles
    • Document internal processes and procedures related to duties and responsibilities
    • Responsible for entering time and expenses as they occur

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    Knowledge, Skills, and/or Abilities Required:

    • 5+ years’ experience with virtualization technology, VMware preferred.
    • Professional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE
    • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
    • Ability to multi-task and adapt to changes quickly
    • Understanding of support tools, techniques, and how technology is used to provide IT services
    • Typing skills to ensure quick and accurate entry of service request details
    • Self-motivated with the ability to work in a fast-moving environment

     

    UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

    • Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)
    • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
    • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
    • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
    • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
    • Pet Insurance, breathe easy knowing Nationwide has your pets covered
    • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
    • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
    • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws