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    Digital Print & Imaging Operations Manager

     Full Time Middletown, CT Posted on 11/10/22


    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Digital Print & Imaging Operations Manager to join our team in Middletown, Connecticut.

    UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations. 

    The primary responsibilities of this position is as follows:

    Department: Operations 
    Reports To: Director of Print & Imaging 
    FLSA Status: Full Time / Hourly


    As a DPI; Ops Manager, you will be collaborative and inclusive part in helping our clients meet their print and imaging needs while being part of a fun, team-oriented culture. You’ll produce and finish large copy, print, litigation and scanning orders coming into our print facility using high volume digital print equipment. Accountable for daily operations of Print & Imaging team, production and logistics. Responsible for assessing talent, enforcing quality standards and creating procedural operations. Manages production expenses, client expectations and upholding UBEO standards.


    • Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
    • Oversee the quality process of all jobs before, during and postproduction
    • Create and follow production workflow using high volume digital print/scanning equipment
    • Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ubeo framework while ensuring financial responsibilities are met
    • Communicate with sales, leadership, vendors regularly to meet customer deadlines
    • Meet or exceed revenue and gross profit expectations
    • Work with manager to improve productivity, processes, staffing, and any performance issues
    • Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ubeo Core Values
    • Be flexible to perform other duties as assigned; may be client facing on sales calls


    Supervised: Reports directly to Director of Print & Imaging 

    Job Related Dimensions

    • Digital print sales and process management experience preferred
    • Team player, Exceptional communication skills, strong business work ethic, positive attitude and professional manner, very organized
    • Ability to multi-task in a fast-paced environment and form business relationships with both internal and external customers
    • Strong attention to detail
      Strong communication skills – both verbal and written


    • 5+ years of experience in a Digital Copy/Print/Scan environment
    • 2+ of years leading a team
    • Attention to detail and exceptional organization skills
    • Experience managing multiple priorities, projects
    • Ability to read & interpret instructions, identify problems/missing information and address them proactively
    • Computer Skills: Microsoft Office (Access, Excel, PowerPoint, Word), Acrobat, Adobe Creative Suite, Publisher.

    Physical Demands & Work Environment

    • Ability to sit at desk for prolonged periods of time.
    • Ability to talk on the phone and work with various computer tools and applications.
    • Ability to type and compose written communication in various forms.
    • Ability to operate a motor vehicle for travel to client sites.
    • Ability to stand/walk for prolonged periods at times.
    • Ability to lift 20+lbs on occasion.
    • Must have a valid driver’s license and an acceptable driving record.
    • Must have a reliable form of transportation.
    • Regular, reliable, and predictable attendance is required.

    UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

    • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
    • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
    • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
    • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
    • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
    • Pet Insurance, breathe easy knowing Nationwide has your pets covered
    • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
    • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
    • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.