Our Standout Support Features
Experience world-class care and expertise. Benefit from ongoing support that’s not outsourced or shuffled around.
We only use original equipment manufacturer (OEM) parts and focus on preventative maintenance to reduce our service calls and provide you with the best possible experience. The fastest-resolved call is one that never happened in the first place.
In-House Systems Engineers
We provide in-house support for the majority of our software solutions. During an assessment, we identify your pain points and our in-house engineers get to know you and your needs intimately. These engineers are still available to provide support after implementation.
Master Service Technicians
UBEO invests heavily in recruiting the top support experts in our field. Our Master service technicians have at least 5 years of service experience and more than 3 manufacturers classes.
We focus on preventative maintenance to keep equipment operational instead of the typical break-fix model that only addresses service when there is a problem.
Regular Account Reviews
We conduct regular account reviews to check in on your systems and proactively address any potential issues. Account reviews let us review service surveys, review any potential billing issues, or anything else on your mind.
Our third-party survey measures experience across 11 key experience points. Over 99% of our respondents rate us 4/5 or 5/5; we occasionally get surveys that fall below 3/5 (less than .05%). The instant this rating is submitted, an alert email is sent out to key stakeholders, and a service manager is on the phone in 15 minutes or less.