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    We’re Here As a Partner.

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    Wondering why working with UBEO is different? We aren’t a vendor - we’re a partner who takes time to help you find the right solution for your long-term success.

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    Why We’re Different.

    UBEO is here as a partner to strategize on your next business move, and as a silent, supportive resource that keeps operations running smoothly. We’re everywhere you need us.

     

    Our Hassle-Free Partnership We eliminate the need to manage scattered vendors and poorly-performing equipment. We manage the logistics so your company can focus on what matters.
    Our Expert Collaboration Our experts know your industries, and we work hard on your business technology assessment. From there, we coauthor a solution with you, and work with your team to implement transformative changes.
    Our Holistic Support Support is what sets us apart. Other companies farm out product support after changes are made — not UBEO. IT support is included and we have deep experience and large bandwidth on our internal product support specialists team for anything you need. Your first call is to the person who built your solution.

    What We Do Best.

    As your partner, UBEO helps you pinpoint and alleviate your technological pain points before they become problematic. Our support is guaranteed.

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    See an Overview of Document-Related Expenses

    Gain a comprehensive understanding of the hard and soft costs associated with your technology, delivered to you in a report from our experts. We’ll collect data and uncover challenges to identify potential areas of improvement.

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    Understand Your Unique Document Workflow

    From emails and invoices to standardized forms, UBEO can help improve your communication and workflow efficiency. We’ll work with you to implement systems that control access to sensitive information and provide back ups for your paper-based data.

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    Find and Fix Your Challenges

    Your systems are only as good as the team supporting them. By understanding your goals, we can remove any obstacles that are contributing to inefficiency. UBEO works to orchestrate harmony between your workflow and office document systems.

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    Our Performance Guarantee.

    Our support is second to none and we believe in giving you operational peace of mind. We operate on a “best-in-class” model so we carry fewer high-quality products we have parts on hand for.  Our performance and full functionality guarantee: if your equipment isn't working the way it was promised, we replace it.

    We’ve Got The Survey Scores to Prove It.

    We make sure you get what you pay for. Some companies focus on response time, but that doesn’t always mean the fix is right. We do a survey on every single service call. Here are our results:

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    Responses

    Responses

    Over 20k responses. Responses and results measured by a third party.

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    First Call Fix Rate

    First Call Fix Rate

    First call fix rate is over 94%. We operate on a “best in class” model so we carry fewer high-quality products we have parts on hand for. What does that mean for you?

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    Remote Resolution

    Remote Support

    UBEO includes IT support on all UBEO managed devices. 34% of our calls are resolved remotely without ever having to dispatch a technician with an average resolution time of 8 minutes.

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    Jessica

    Employee Benefits Operations Manager, Watkins Insurance Group

    UBEO's service and responsiveness is top-notch. They are proactive and friendly--and they get the job done! Our tech always explains what happened, how he fixed it and looks for future ways to help us like reminding us to order toner, waste toner boxes, etc. It's always a pleasant experience!

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    Faith

    Estimating / Operations Assistant, Blue and Associates, Inc.

    Technicians are always timely, professional, and knowledgeable. Whenever we have had problems, they have been resolved in a very reasonable timeframe.

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    Dave

    Director of Information Technology, Texas Masonic Retirement Center

    As an independent IT contractor, I worked with UBEO at a previous client. I was always impressed with UBEO's response time and phone availability. That is the reason I chose UBEO at my new position and I continue to receive the high-level service I have always known UBEO for.

    Alice

    Argyle Pediatrics, PLLC

    UBEO is always quick to respond to any question or problem which is very helpful for our busy pediatric clinic. We have had very minimal downtime.

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    Our Experts

    Get started with UBEO — let us know what we can take off of your team so that you can successfully take on whatever comes your way.

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