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    Equipment Order Processor

    Full Time

    Rocky Mount, NC

    Posted on 04/1/2024


    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an Equipment Order Processor to join our team in Rocky Mount, NC.

    UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon, and HP. UBEO specializes in electronic document management software and integrations. 

    Department: Administration
    Reports To: VP of Field Administration
    FLSA Status: Full Time / Non-Exempt / Hourly


    The Order Processor will be responsible for receiving and processing of incoming equipment, software, and service orders. Duties include verifying the sales order package for accuracy and working with Sales, Administration and Operations until the order is completed and accurate.


    Internal: Exempt, Non-Exempt
    External: Customers, Vendors




    The primary responsibilities of this position is as follows:

    • Scan and index documents into workflow system
    • Verify customer and order information for accuracy and completeness, legal requirements, as well as internal policy compliance
    • Validate order against published pricing and accuracy of entry in commission software
    • Validate buyout and upgrade types.
    • Communicate with Sales Administration personnel or Sales Representatives for missing items and order status
    • Document and update comments in workflow system with pertinent information throughout the order process
    • Coordinate with the Purchasing team for any inventory or configuration needs, ETA of items and updating Sales as needed
    • Once inventory is received and assigned, enter order and delivery information onto scheduling worksheet
    • Update workflow software with confirmed delivery date and other required index fields
    • Enter order into operating system using codes specific to the type of order and products requested on the paperwork
    • Contact customer to validate information, readiness for delivery and set expectations for next steps in the order process
    • Participate in by-weekly cross departmental open order log review
    • Actively participate in all aspects of the “UBEO Way” and be an advocate for all internal and external customers

    Job Related Dimensions

    • Analysis (problem identification)
    • Attention to Detail
    • Customer service orientation
    • Business skills
    • Communications – verbal and written
    • Planning and organizing, (work management)
    • Teamwork (cooperation)
    • Impeccable Behavior and Integrity
    • Work standards (concern for quality)
    • Follow-up


    • 1-2 years of order processing experience in a fast-paced sales environment
    • High School diploma, Bachelor’s degree preferred
    • Knowledge of Microsoft Office (Word, Excel)

    UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

    • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
    • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
    • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
    • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
    • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
    • Pet Insurance, breathe easy knowing Nationwide has your pets covered
    • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
    • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
    • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.