UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Specialist to join our team in Chico, California.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. 

The primary responsibilities of this position is as follows:

Department: ProIT
Reports To: Solutions Helpdesk Manager
FLSA Status: Full-Time / Non-Exempt

Purpose

The IT Support Specialist is our go to person for advanced client projects and implementations.  Installing workflow applications and providing advanced support for our clients are a regular part of the Network Technician’s Day.  

The Network Technician is responsible for onsite and remote installation and support needs for our document management clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.  This is an advanced technical position, focused on workflow software and advanced document management solutions.  

Responsibilities

• Help Architect, implement and support MFP software applications
• Support and understand Microsoft related technologies: Windows Server, SharePoint, Office365, Group Policy
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Excellent customer service skills is must for this position
• MS Windows OS / Mac OS experience and support
• Print driver setup / best practices
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, or Citrix
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Job Related Dimensions

• Interpersonal skills: such telephone skills, communication skills, active listening and client-care
• Diagnostic skills of technical issues
• Ability to plan, organize, and multi-task in a fast-paced environment
• Takes ownership of job responsibilities with personal pride and accountability
• Ability to work independently with little supervision required.
• Very strong attention to detail and problem-solving skills are essential
• Ability to take constructive feedback from Management, or Peers 
• Willingness to learn new processes/practices, apply them and train others
• Impeccable Integrity and honesty

Qualifications

• Associates Degree or Bachelors Degree
• 3-5 Years in the IT field or work-related experience
• A valid driver’s license and good driving record is a must
• Excellent customer service skills
• Strong analytical and trouble-shooting skills
• Must be a self-starter
• Must be capable of working independently
• Ability to handle high stressful situations and thrive under pressure
• Impeccable Integrity and honesty
• Ability to take constructive feedback from Management, or Peers 
• Willingness to learn new processes/practices, apply them and train others

Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time
• Ability to talk on the phone and work with various computer tools and applications 
• Ability to type and compose written communication in various forms

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

Remuneration for this role: $15.00 - $28.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.