UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Business Analyst in Las Vegas, NV.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department: Sales
Reports To: Region Business Analyst Manager
FLSA Status: Full Time/ Exempt
Purpose
The primary responsibility of this position is to support sales by providing both pre and post sales analysis. Pre-sales support involves conducting business technology assessments (BTA's) and workflow analysis at potential and existing customer sites. This is a team selling position that will have you working with all sales reps at your respective marketplace. Post-sales support involves helping the sales representatives with BTA findings, Recommendations, deliverables, proposal, and presentations.
Responsibilities
- Daily sales and office support
- Meeting with decision makers/managers and employees of potential and existing customers
- Compiling all data needed for analysis
- Creating spreadsheets, drawings and cost analysis
- Printing and binding presentations
- Duties include, but are not limited to:
- Create process documentation/workflows, knowledge articles and self-service guidance for Technologies, Site Services such as Copy Center, Fleet, Mailroom, and Logistic Services
- Collect and document business requirements for project and process improvement/automation efforts
- Become a subject matter expert in our technologies and tool sets i.e., Predictive Insights
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Bring inconsistencies and problems to the attention of sales and or management
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Prepare incident details for root cause analysis and incident reviews
- Extract reports and provide a high-level analysis of data for review
- Maintain a complete understanding of and adheres to all policies and processes
Job Related Dimensions
- Proficiency in all MS Office products
- Proficiency in Visio
- Adobe Suite
- Documenting/Authoring Business Process Documentation
Qualifications
- Bachelor’s Degree preferred or equivalent experience in a related field.
- 5 years industry experience preferred.
- Strong customer service skills.
- Excellent communication skills – both written and verbal.
- Ability to multi-task in a fast-paced environment.
- Must be a self-motivated individual with a high level of professionalism.
- Must have an acceptable driving record and reliable form of transportation.
Physical Demands & Work Environment
- Ability to sit at desk, stand/walk at customer sites for prolonged periods at times.
- Ability to talk on the phone and work with various computer tools and applications.
- Ability to type and compose written communication in various forms.
- Ability to operate a motor vehicle for travel to client sites.
- Ability to lift 20+lbs on occasion.
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life