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    Dispatcher

     Full Time Middletown, CT Posted on 9/13/21

     

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Dispatcher to join our team in Middletown, CT.  

    UBEO is a distributor/servicer of document equipment and software solutions.  Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations.  

    The primary responsibilities of this position is as follows:

    Department: Administration
    Reports To: Call Center Manager
    FLSA Status: Full Time / Hourly

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    Purpose
    The primary responsibility of this position is to prioritize calls, dispatch information accordingly and support team members with additional tasks.

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    Responsibilities

    • Prioritizes calls and dispatch information to the appropriate technician in designated area
    • Closes calls and inputs data into E-Automate
    • Communicates in a professional business manner to schedule service calls and process supply orders
    • Schedule service calls and preventative maintenance for technicians based on priority, location and type of equipment
    • The ability to multi-task, prioritize and pay attention to detail
    • Also assist in backup support to the Meter Team as needed
    • Additional duties assigned by the Manager

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    Supervision
    Supervised

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    Contacts
    Internal: Exempt, Non-Exempt
    External: Current Customers, Vendors

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    Job Related Dimensions
    • Strong communication skills – both verbal and written
    • Working knowledge of MS Office to include Word, Excel and Outlook
    • Data entry skills
    • Must reflect the highest priority emphasis on customer service and satisfaction
    • Requires the ability to multi-task in a fast-paced environment

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    Qualifications
    • HS Diploma or GED

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    Physical Demands & Work Environment
    • Ability to sit at desk for prolonged periods of time.
    • Ability to talk on the phone and work with various computer tools and applications.
    • Ability to type and compose written communication in various forms.
    • Ability to lift 20+lbs on occasion.

    UBEO offers a competitive compensation package. UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility.  Submit your resume to Human Resources today!

    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.