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    Field Service Production Technician (FSPT)

     Full Time  Boston, Massachusetts Posted on 7/13/21

     

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Production Technician (FSPT) to join our team in Boston, Massachusetts area.  

    UBEO is a distributor/servicer of document equipment and software solutions.  Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.  

    The primary responsibilities of this position is as follows:

    Department: Service
    Reports To: Field Service Manager
    FLSA Status: Full Time/Non-Exempt

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    Purpose
    This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.

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    Responsibilities

    • Specializes in the repair of high-volume segment 5 and 6 as well as wide format
    • Specializes in the repair of all pre and post equipment attached to production product
    • Able to perform basic installation and repair of all connectivity related products
    • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
    • Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
    • Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacturer
    • Completes technical training on new equipment as required
    • Analyze customer needs, recognize business opportunities, and influence sales volume growth
    • Effectively executes territory management, administrative, call management, and escalation procedures
    • Effectively manages large parts and supply inventory with a high degree of accuracy
    • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
    • Complete all administrative aspects of the job on time and error-free
    • Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
    • Always exhibits a professional appearance
    • Available to work shifts, standby, and on-call as required
    • Perform other activities that support UBEO BUSINESS SERVICES and our service organization

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    Supervision
    Supervised

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    Contacts
    Internal:  Exempt, Non-Exempt
    External:  Prospective Customers, Current Customers, Vendors

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    Job-Related Dimensions

    • Technical knowledge/skills
    • Analysis (problem identification)
    • Attention to Detail
    • Customer service orientation
    • Business skills
    • Communications – verbal and written
    • Planning and organizing, (work management)
    • Teamwork (cooperation)
    • Work standards (concern for quality)
    • Follow-up

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    Qualifications

    • High School or GED
    • Associate Degree or equivalent technical training
    • Successful completion of:
      • A+ Certification (or equivalent experience)
      • 2+ year experience supporting general line equipment
      • Strong Computer literacy
      • 5+ years industry experience

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    Physical Demands & Work Environment

    • Ability to operate a motor vehicle for travel to client sites
    • Ability to stand/walk for prolonged periods at times
    • Ability to lift 50+lbs on occasion

    UBEO offers a competitive compensation package. UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility.  Submit your resume to Human Resources today!

    UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.