| Full Time | Santa Rosa, CA | Posted on 12/18/25 |
Department: Managed Services - Managed IT
Reports To: MIT Service Delivery Manager
FLSA Status: Full Time / Exempt
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a MIT System Engineer to join our team in Santa Rosa, CA.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Responsibilities
This position provides remote and onsite escalation technical support for Managed IT clients.- Respond to support requests escalated by the Service Desk Engineers
- Troubleshoot according to best practices and standard operating procedures
- Escalate to and/or collaborate with Senior Systems Engineers when necessary
- Adhere to communication standards and enter detailed notes on all support tickets
- Contribute to division initiatives, best practices, and process improvement
- Daily consistent and accurate utilization reporting and ConnectWise Manage calendar usage
- Demonstrate core values on a daily basis including:
- Excellent professionalism and a positive attitude
- Consistent usage of standard operating procedures and tools
- Engaging in mentoring process
Job Related Dimensions
- Strong knowledge in the following areas:
- Active Directory and Windows Server administration
- Azure infrastructure design and administration
- Network design, implementation, and troubleshooting
- Standard software suites (Microsoft 365, Adobe, ect)
- Preferred experience working with the following systems (or similar systems):
- ConnectWise Manage
- ITGlue
- Microsoft Teams
- Flexibility in travel requirements within assigned client regions
- Willingness to mentor and develop other support team members.
- Willingness to continue building knowledge through training and certifications.
- Track record of integrity and trustworthiness with confidential/sensitive information.
- Ability to plan, organize, and multi-task in a fast-paced environment.
- Demonstrate confidence with a high degree of professionalism.
- Very strong attention to detail and problem-solving skills are essential.
- Takes ownership of job responsibilities with personal pride and accountability.
- Very prompt, hardworking, and loves what they do.
- Ability to work independently with little supervision required.
- Ability to remain calm while working under pressure in a busy environment.
- Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
- Ability to maintain confidentiality related to sensitive company and employee information.
- Proficiency in MS Word, Excel, and Outlook is essential.
- Excellent time management and leadership skills.
- Excellent written and verbal communication skills.
- Strong professionalism and organizational and planning skills.
- Regular and reliable attendance.
- Key Measures:
- Daily use of ticketing system (ConnectWise Manage), accurate utilization reporting, and calendar usage
- Adherence to ITIL and ITSM standards set by the organization
- Minimum billing utilization of 75%
Qualifications
- Experience:
- Bachelors/associate degree in computer information systems.
- 4+ years related remote and/or field work experience.
- Additional experience can be substituted for education.
- Desired certifications:
- Azure Administrator (AZ-104)
- CCNA (or SonicWall equivalent)
- Microsoft Identity and Access Administrator (SC-300)
- VMware VCTA or Hyper-V specialization
Physical Demands & Work Environment
- Ability to sit at a desk for prolonged periods of time
- Ability to talk on the phone and work with various computer tools and applications
- Ability to type and compose written communication in various forms
- Ability to travel to customer locations on a regular basis
- Ability to work on your feet for long periods of time on a regular basis
- Ability to lift 50+lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
Remuneration for this role: $85,000 - $100,000. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.