The New Normal of office life has presented enormous challenges, but it has also presented tremendous opportunity. As we work with clients to move their paper processes into digital workflows, we are constantly hearing, "I wish we would have done this a long time ago!"
Our clients are benefiting from moving some processes into digital workflows. Document Management solutions from UBEO are helping our clients adapt to flexible workforces in changing geographies. Our customers expected our technology to connect their teams, but they didn't expect these solutions to improve their processes in such a dramatic way.
We had a customer recently that digitized a paper invoicing process that their technicians used out in the field. The legacy process was to scan carbon copy documents in a document feeder when they returned to the office. This process was used to log payroll hours and drive customer invoicing. This manual process led to large discrepancies between payroll hours versus the hours charged to the customer.
Partly driven by the admin team now working remote, this process needed to be adapted to the New Normal. Our solution started with digital data collection in the field and created an automated auditing processing which eliminated over 75% of the paid hours versus billed hours variance.
The response from the customer was amazement. Not only did we make their process functional for today's environment, but we cut processing time from weeks to days!
Our feedback from the customer was simple and direct; the UBEO solution paid for itself many times over.
If your organization is currently struggling with adapting to the New Normal, sign up for our 1-hour webinar and learn about how UBEO can help keep your business moving!
Ronnie Hay is the Marketing Director for UBEO.