UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a ProIT Inside Sales Support team member to join our team in Sacramento, CA.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
The ProIT Inside Sales Support assists other members of the ProIT Pre-Sales team by assisting with quote creation, modification, and sales order processing. They will be responding to Sales Rep inquiries, and providing updates on requests. ProIT Inside Sales Support must be comfortable with a fast-paced, high-pressure environment. They will also conduct customer success calls and discuss contract renewals. This role requires good communicators who adapt to the changing needs of customers and provide creative solutions.
Essential Duties and Responsibilities:
- Quote creation, modification, organization, and follow up
- Sales Order processing and related follow up
- Software contract customer success calls and renewals
- Provide pre-sales assistance and product education to the sales team and customers
- Interpret customer requirements; speak with customers to understand their needs and relay this information to the Sales Representative
- Support marketing activities trade shows, conferences, and other related events
- Maintain in-depth product knowledge of the service offerings of the company
- Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures
Additional Duties and Responsibilities
- Improve client service, perception, and satisfaction
- Ability to work in a team and communicate effectively
- Document internal processes and procedures related to duties and responsibilities
- Responsible for entering time and documentation into CRM
- Performing data entry duties in regards to metrics, sales figures and other key data
Knowledge Skills and / or Abilities Required:
- Interpersonal skills - those in inside sales support need strong interpersonal skills to cultivate long-term relationships with customers. Aside from maintaining customer satisfaction, they must listen well and establish rapport
- Organization skills - given that this role involves a wide variety of tasks, from handling logistics to answering inquiries, it's ideal for organized multitaskers who manage their time well
- Typing skills to ensure quick and accurate entry
- Self-motivated with the ability to work in a fast moving environment
Why this job?
We believe customer service and the strength of our team are the keys to success. Our company has received national recognition for our customer service, ranked with some of the best brands in the country including Trader Joe’s and Apple. This position is both challenging, and rewarding. Our company is a rapidly growing organization whose culture is built on the concept of teamwork. We are a leading provider of document technology products and services. Our mission is to maximize organizational productivity by delivering effective automated business process and content management solutions that boost efficiency and profitability for our clients. We have been providing these solutions for over 50 years, and have developed one of the strongest IT support teams in our market.
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.